Start with these three pages
Most questions find their answer immediately.
- System requirements — your machine does not connect, or the software does not see it.
- How the licence works — activation, change of computer, free and paid functions.
- Support policy — what is covered, and what is not.
Write to support
Write to contact@hotwire4x.com.
For a useful answer the first time, give:
- your HotWire4X version and your operating system;
- your controller board and your interface;
- what you did, what you expected, and what happened;
- the exact error message, if there is one.
Support comes from an independent publisher: done seriously, with no commitment on delay.
What support does not cover
Support covers the software, and only the software. It does not cover your machine, its electronics, its wiring, your cutting settings, or the design of your parts.
Support never validates the safety of a machine, of wiring or of an installation.
The details are in the support policy.
If an incident occurs on the machine
E-mail support does not handle safety emergencies.
If the behaviour is abnormal: emergency stop, then full disconnection of the mains supply and of the USB cable before any intervention.