1. How the sale works
HotWire4X purchases are processed by Lemon Squeezy, official reseller (merchant of record): the payment transaction is concluded with Lemon Squeezy, which appears on your bank statement, collects applicable taxes and technically carries out refunds. The supplier of the product is Modern Fabrication LLC (Wyoming, USA), publisher of HotWire4X. Your requests are made to us: contact@hotwire4x.com, with your order number.
2. Principle: sales are final
HotWire4X is a digital product delivered immediately: the license key and download access are provided as soon as payment is confirmed. Accordingly, and to the fullest extent permitted by applicable law, all sales are final once the license key has been delivered. The key is the product: once delivered, the product is deemed consumed.
Try before you buy — everything is set up for it. The complete Software installs and runs free of charge, without a license: creating and saving projects, configuring your table, testing movements. Purchasing a license unlocks only the production functions (direct USB cutting, and the display and export of command files). You therefore have, before any purchase, every means of checking that the Software works on your computer and with your hardware. System requirements are published on the System requirements and compatible hardware page; verifying them is the buyer’s responsibility before purchase. More generally, as provided in the EULA, it is for you to check before purchase that the Software is suitable for your needs and your configuration, using the free mode, the documentation and the published videos.
3. Right of withdrawal (consumers, EU/EEA)
By confirming your purchase, you request immediate performance of the supply of digital content and expressly acknowledge that you lose your 14-day right of withdrawal upon that performance (delivery of the key), in accordance with the regulations applicable to digital content. This statement appears on the purchase page, before the payment button; the same consent is obtained by Lemon Squeezy, the merchant of record for the transaction, whose buyer terms are accepted when the order is completed.
4. Cases giving rise to a refund
A refund is granted only in the following cases:
- Established blocking defect: a reproducible malfunction of the Software itself, preventing essential use of the product on a configuration meeting the published system requirements, reported to support within 14 days of purchase, and which we are unable to fix or work around within a reasonable time (30 days) despite your cooperation (information and tests requested by support). The refund is then the sole and exclusive remedy; it entails revocation of the key.
- Any situation where mandatory applicable law so requires.
5. Cases never giving rise to a refund
Without this list being exhaustive: a change of mind after delivery of the key; incompatibility with a machine, electronics, wiring or firmware that does not meet the published requirements and documentation; failure to check the published system requirements; cutting results (which depend on the machine, materials, settings and environment, all outside the Software); difficulty learning the Software without recourse to the documentation; a purchase made with a view to a use not provided for in the documentation.
6. Procedure and timescales
Send your Lemon Squeezy order number and a description of the problem to contact@hotwire4x.com. Accepted refunds are carried out through Lemon Squeezy to the original means of payment; the time taken to appear depends on your bank. Lemon Squeezy may also, in accordance with its own buyer terms, issue a refund at its discretion.
7. Chargebacks
A chargeback initiated without prior contact with support, or deemed abusive, entails immediate revocation of the license key and the end of all support, without prejudice to any remedy.
8. Pre-release versions (beta)
Versions marked “beta” are made available for evaluation purposes. Where they are supplied without financial consideration, this policy does not apply: there is no sum to refund. The license obtained on that occasion remains acquired under the conditions of Section 3 of the EULA.